What to Include in Your Message

To help us review your request quickly, please include as many helpful details as possible.

• Your full name
• Your order number, if your question is about an order
• The email address used at checkout
• A clear description of your question or concern
• Photos, sizing details, or item information when relevant

Order Support

Contact Venus for help with order questions, order details, purchase issues, and general shopping support. Please include your order number so our team can locate your request more efficiently.

Shipping Support

If you have a shipping question, please include your order number and any tracking details available. Our team can help review delivery-related questions and provide the next steps based on your order information.

Returns & Exchanges

For return or exchange support, please contact us before sending items back. Include your order number, the item name, and whether you need help with a return, exchange, or return-status question.

Product Questions

Have a question about Venus clothing, swimwear, dresses, sizing, fit, color, or product details? Send us the item name or product link along with your question, and our team will help you with the information available.

Account Help

If you need help with your account, please email us using the address connected to your account when possible. This helps us review your request more accurately and protect your information.

Contact Form Note

Use the contact form on this page if available, or email us directly at [email protected]. Please avoid sending duplicate requests, as this may slow down response time.

Your Privacy Matters

Information shared with Venus customer support is used to review and respond to your request. Please do not include sensitive payment details, passwords, or unnecessary personal information in your message.