Order Processing Time

Venus processes orders within 1–3 days. Processing time includes order review, payment confirmation, and preparation before shipment.

Processing times may be affected by order volume, product availability, holidays, incorrect order details, or payment review. If additional information is needed, our customer support team may contact you by email.

Estimated Delivery Time

After your order ships, the estimated delivery time is 2–5 days. Delivery estimates are provided for general guidance and may vary depending on the destination, local delivery conditions, customs processing, weather, or other carrier-related delays.

Venus does not guarantee exact delivery dates, but we will do our best to help if your order appears delayed or if tracking information does not update as expected.

Shipping Destinations

Venus offers Free Worldwide Shipping. Orders may be shipped to supported destinations worldwide, subject to checkout availability and shipping restrictions that may apply to certain regions.

If a destination cannot be served at checkout, please contact us before placing your order so we can review the issue and provide available guidance.

Shipping Rates

Shipping is free worldwide. Venus does not charge a standard shipping fee for eligible orders covered by our Free Worldwide Shipping service.

If your order includes special circumstances that affect delivery, our customer support team may contact you with additional information before shipment.

Tracking Information

Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear in the carrier system.

If your tracking number does not update immediately, please allow the full tracking update window before contacting customer support. Some packages may show limited tracking activity while they are moving between shipping facilities.

Wrong or Incomplete Shipping Address

Please review your shipping address carefully before placing your order. Venus is not responsible for delays caused by incorrect, incomplete, or undeliverable addresses provided at checkout.

If you notice an address mistake, contact us as soon as possible at [email protected]. We will try to help, but address changes may not be possible once an order has been processed or shipped.

Customs Duties, Import Taxes & Government Charges

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by Venus.

If you receive a customs, import tax, brokerage fee, or government charge notice related to your Venus order, please contact us before making any payment so our customer support team can review the situation and provide the next steps.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, or damaged in transit, please contact Venus customer support so we can review your order and help with the next steps.

• For delayed packages, include your order number and tracking details.
• For damaged packages, include clear photos of the package, item, and any visible damage.
• For lost packages, contact us after the expected delivery window has passed and tracking has not updated.

We may need time to review the shipment details before providing an update or solution.

Multiple Items in One Order

When possible, Venus ships items from the same order together. In some cases, items may ship separately due to product availability or order preparation needs.

If your order ships in more than one package, you may receive separate tracking updates for each shipment.

Order Changes After Shipment

Once an order has shipped, changes to the shipping address, delivery method, or order details may not be available. Please contact us quickly if you need help with an order that has not yet shipped.