30-Day Return Window

Venus offers 30 Days Free Returns for eligible items. The return request must be started within 30 days of receiving your order.

Returns sent after the 30-day return window may not be accepted.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• The item must be returned within the 30-day return window.
• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags, packaging, labels, and accessories should be included when applicable.
• Swimwear or intimate items must include all original protective liners and tags when applicable.
• The item must not be marked as final sale or otherwise non-returnable.

Item Condition

Returned items are inspected after they are received. Items that show signs of wear, washing, damage, stains, odors, alteration, missing parts, or missing required packaging may not qualify for a refund.

If an item does not meet the return requirements, Venus may refuse the return or contact you with the next steps.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale.
• Items that have been worn, washed, used, altered, or damaged after delivery.
• Items missing original tags, packaging, liners, or accessories when required.
• Gift cards or promotional items, if applicable.
• Items returned without contacting customer service first.

How to Start a Return

Customers must contact Venus customer service before sending any return. This helps us confirm eligibility and provide the correct return instructions.

1. Email [email protected] within 30 days of receiving your order.
2. Include your order number, the email address used at checkout, and the item you want to return.
3. Tell us the reason for your return request.
4. Wait for our customer service team to send return instructions and return details.
5. Follow the provided instructions when sending your return.

Return Instructions & Return Address

Venus does not display or publish a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

Return Shipping Cost

Venus offers 30 Days Free Returns for eligible return requests that are approved through customer service.

To make sure your return qualifies, please contact us before sending your item back. Returns that are not approved, are sent to the wrong location, or do not follow the provided return instructions may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return requirements. Approved refunds are processed within 3–15 days after the returned item is received and inspected.

Refunds are generally issued to the original payment method used for the order. Depending on your bank, card issuer, or payment provider, additional time may be required for the refund to appear in your account.

Original shipping fees, optional service fees, or other non-refundable charges may not be refunded unless required by applicable policy or law.

Exchanges

If you would like to exchange an item, please contact customer service first. Include your order number, the item you received, and the item, size, or color you would like instead.

Exchange availability may depend on current stock. If an exchange is not available, our customer service team may provide return instructions so you can request a refund for the eligible item.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

Please include your order number, a clear description of the issue, and photos of the item and packaging when available. Our team will review your request and provide the next steps.

Final Sale Items

Items marked as final sale are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect. If you are unsure whether your item is final sale, please contact customer service before starting a return request.