Information We Collect

Venus may collect information you provide directly when you shop, create an account, place an order, contact us, subscribe to email updates, or use features on our website.

The types of information we may collect include:

• Name, email address, billing details, and shipping details.
• Order information, purchase history, product preferences, and account details.
• Messages, photos, or other information you send to customer support.
• Device information, browser type, website usage data, and general interaction data.
• Email marketing preferences if you choose to subscribe or update your preferences.

How We Use Information

Venus uses customer information to operate our store, process purchases, provide customer support, improve the shopping experience, and communicate with customers about orders or services.

We may use information to:

• Process, confirm, and manage orders.
• Provide shipping, delivery, return, exchange, and account support.
• Respond to product questions or customer service requests.
• Improve website functionality, product presentation, and customer experience.
• Send email marketing messages if you have subscribed or provided consent where required.
• Help detect, prevent, or address fraud, security issues, or misuse of our website.

Order Processing

When you place an order with Venus, we use the information you provide to confirm your purchase, prepare your order, communicate order updates, and provide support related to your transaction.

Order-related information may also be used to review returns, exchanges, payment questions, damaged or incorrect items, and other customer service requests.

Payment Information

Venus uses PayPal, Stripe, and credit card payment processing options to help complete transactions securely. Payment details are processed by the selected payment provider and are used to authorize, complete, and manage your payment.

Venus does not ask customers to send full payment card numbers, passwords, or sensitive payment credentials by email. Please do not include sensitive payment information in customer service messages.

Cookies & Analytics

Venus uses cookies and similar tracking technologies to support website functionality, remember preferences, understand site activity, improve performance, and help analyze how visitors interact with our website.

Cookies may help with:

• Keeping items in a shopping cart.
• Remembering website preferences.
• Understanding page visits, browsing activity, and general website performance.
• Improving product discovery, navigation, and customer experience.

You may be able to manage or block cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to Venus email marketing, we may use your email address to send promotional updates, product news, sale messages, shopping reminders, or related store communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in our marketing messages. Even if you unsubscribe from marketing emails, Venus may still send non-promotional messages related to orders, account activity, support requests, or policy updates.

Service Providers

Venus may share limited customer information with service providers that help us operate our store and provide customer services. These providers may support areas such as payment processing, order management, website hosting, analytics, email delivery, customer support, security, and related business operations.

Service providers are expected to use customer information only as needed to provide services for Venus and to handle that information responsibly.

Data Security

Venus uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, payment system, email system, or online service can guarantee complete security.

Please help protect your information by using secure passwords, keeping account details private, and avoiding the sharing of sensitive payment information through email.

Data Retention

Venus keeps customer information for as long as reasonably needed to provide services, process orders, maintain records, respond to customer requests, support website operations, and meet business or compliance needs.

Retention periods may vary depending on the type of information, the reason it was collected, and whether the information is needed for order records, customer support, security, or legal compliance.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain personal information.

You may also have the right to opt out of certain marketing communications. To make a privacy-related request, please contact Venus at [email protected].

Children’s Privacy

Venus is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to Venus, please contact us so we can review the request and take appropriate action.

International Users

If you access Venus from outside the country where our services are operated, your information may be processed or stored in a location different from where you live. By using our website or placing an order, you understand that information may be handled according to this Privacy Policy.

Policy Updates

Venus may update this Privacy Policy from time to time to reflect changes in our website, services, practices, or applicable requirements. When we make updates, we may revise the “Last updated” date near the top of this page.

We encourage customers to review this page periodically to stay informed about how Venus handles customer information.